Finitra

This Shipping & Delivery Policy applies to orders placed with Finitra LLC.

1. Shipping Destinations

Finitra ships internationally to supported destinations.

Available shipping methods, costs, and any destination restrictions will be communicated before an order is confirmed.

2. Processing and Delivery Times

Estimated production, processing, and delivery times are shown on the relevant product page, quotation, invoice, or order confirmation.

Unless expressly agreed otherwise in writing, all delivery dates are estimates.

Delays may occasionally occur due to production, carrier operations, customs clearance, weather, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping charges are calculated based on factors such as:

destination;
product size and weight;
shipping method; and
order value or composition.

The applicable shipping cost will be communicated before payment.

4. Customs, Duties and Taxes

International shipments may be subject to customs duties, import VAT, taxes, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise in the order confirmation, these charges are the responsibility of the customer and are not included in the product or shipping price.

Customers are responsible for ensuring that products may legally be imported into their destination country.

5. Delivery

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional shipping or handling charges may apply.

For consumer orders, responsibility for loss or damage generally passes to the customer when the goods are delivered to the customer or a person designated by them, subject to applicable law.

6. Damaged or Incorrect Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged or you receive an incorrect product, please contact us within 5 days of delivery at support@finitra.co and include your order number and photographs of the issue where possible.

Further information is available in our Returns, Refunds & Cancellations Policy.

7. Contact

For questions regarding shipping or delivery:

Finitra LLC
2810 N Church St #187476
Wilmington, Delaware 19802
New Castle County, Delaware
United States

Email: support@finitra.co
Website: https://www.finitra.co/