Privacy Policy

Finitra LLC (“Finitra”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.finitra.co/, contact us, request information or a quotation, place an order, make a payment, subscribe to communications, or otherwise interact directly with Finitra LLC.

This Privacy Policy applies to Finitra LLC and the Finitra website. Individual brands or websites operated by Finitra LLC may provide additional or separate privacy notices where appropriate.

1. Who We Are

The organization responsible for the personal information described in this Privacy Policy is:

Finitra LLC
2810 N Church St #187476
Wilmington, Delaware 19802
New Castle County, Delaware
United States

Website: https://www.finitra.co/
Privacy and legal inquiries: legal@finitra.co

Where applicable under data-protection law, Finitra LLC acts as the data controller responsible for determining how and why your personal information is processed.

2. Information We Collect

The information we collect depends on how you interact with us.

Information You Provide

We may collect information that you provide directly to us, including:

• your name;
• email address;
• telephone number;
• billing and shipping addresses;
• company name and business information;
• order, quotation, and invoice information;
• product preferences or specifications;
• information included in inquiries or communications with us;
• account information, where applicable;
• marketing preferences; and
• other information you voluntarily provide.

Order and Transaction Information

When you make or request a purchase, we may process information relating to the transaction, including:

• products or services purchased;
• order value;
• transaction currency;
• payment status;
• billing information;
• delivery information;
• refunds or cancellations; and
• transaction identifiers supplied by our payment providers.

Payment-Card Information

Card payments are processed through third-party payment service providers.

When you pay by card, your card information is entered into a secure payment environment operated by or connected to the relevant payment processor. Payment-card information is transmitted using encrypted connections and security controls designed to protect sensitive payment information.

Finitra does not intentionally store full payment-card numbers or card security codes (CVV/CVC) on its own systems.

Our payment processors may collect and process payment-card information in accordance with their own privacy notices and applicable payment-industry security standards, including PCI DSS where applicable.

You should never send complete payment-card details or card security codes to Finitra by ordinary email.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical information, including:

• IP address;
• browser type and version;
• device type;
• operating system;
• approximate geographic location derived from your IP address;
• pages viewed;
• referring website;
• date and time of visits; and
• information about how you interact with the website.

This information may be collected through cookies, server logs, analytics technologies, and similar tools.

3. How We Use Personal Information

We may use personal information to:

• operate and maintain our website;
• respond to inquiries and provide customer support;
• prepare quotations and proposals;
• process and manage orders;
• process payments and refunds;
• arrange manufacturing, shipping, and delivery;
• communicate about an order or transaction;
• verify transactions and prevent fraud;
• manage our relationships with customers, suppliers, and business partners;
• provide information about our products and services;
• send marketing communications where permitted;
• improve our website, products, services, and customer experience;
• maintain the security of our systems;
• establish, exercise, or defend legal claims;
• comply with accounting, tax, regulatory, and other legal obligations; and
• enforce our Terms & Conditions and other agreements.

We will not use personal information for materially different purposes without providing appropriate notice where required by law.

4. Legal Bases for Processing

Where the European Union General Data Protection Regulation (“GDPR”), UK GDPR, or similar legislation applies, we process personal information under one or more of the following legal bases.

Performance of a Contract

We process information where necessary to:

• prepare or respond to an order or quotation;
• process a purchase;
• receive payment;
• deliver products;
• provide customer support; or
• otherwise perform a contract with you.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

• operating and improving our business;
• responding to inquiries;
• preventing fraud;
• securing our website and systems;
• managing customer and supplier relationships; and
• protecting our legal rights.

We consider the impact on your privacy before relying on legitimate interests.

Consent

Where required, we rely on your consent for activities such as:

• receiving certain marketing communications; or
• using non-essential cookies or tracking technologies.

You may withdraw your consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

Legal Obligations

We may process information where necessary to comply with applicable laws, regulations, court orders, tax requirements, accounting obligations, or lawful requests from public authorities.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to:

• enable essential website functionality;
• remember preferences;
• maintain website security;
• understand how visitors use our website;
• measure website performance; and
• improve our services.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on your location.

You can manage cookies using your browser settings and, where provided, our cookie or consent-management controls.

Disabling certain cookies may affect the functionality of the website.

6. Marketing Communications

Where permitted by law, we may send you information about Finitra products, brands, services, or developments.

Where consent is required, we will send these communications only after you have provided consent.

You may unsubscribe from marketing emails at any time by:

• using the unsubscribe link contained in the email; or
• contacting us at legal@finitra.co.

Transactional communications concerning an existing order, payment, delivery, or customer-service request are not marketing communications and may continue where necessary.

7. How We Share Personal Information

We do not sell or rent personal information for monetary consideration.

We may share information with organizations that assist us in operating our business, including:

Payment Providers

Payment processors, banks, fraud-prevention providers, and financial institutions involved in processing payments or refunds.

Shipping and Logistics Providers

Carriers, freight forwarders, warehouses, customs brokers, and delivery partners where necessary to fulfil an order.

Technology Providers

Hosting providers, website infrastructure providers, communications providers, analytics providers, cloud-service providers, and other technology vendors.

Professional Advisers

Lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Authorities and Legal Requirements

We may disclose information to courts, regulators, law-enforcement authorities, tax authorities, or other government bodies where required or permitted by law.

Corporate Transactions

If Finitra is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, personal information may be disclosed as part of that transaction subject to appropriate confidentiality and legal protections.

Service providers receiving personal information from us are expected to process it only for appropriate purposes and to apply suitable security protections.

8. International Transfers

Finitra LLC is based in the United States and conducts business internationally.

As a result, personal information may be processed or stored in countries other than the country in which you live. Those countries may have different data-protection laws.

Where applicable law requires safeguards for an international transfer of personal information, we take appropriate measures designed to protect that information.

For transfers subject to European or UK data-protection law, these safeguards may include legally recognized mechanisms such as:

• European Commission Standard Contractual Clauses;
• the UK International Data Transfer Addendum or other approved UK mechanisms; or
• another legally permitted transfer mechanism.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil orders;
• maintain business and transaction records;
• provide customer support;
• comply with tax, accounting, and regulatory requirements;
• resolve disputes;
• prevent fraud; and
• establish or defend legal claims.

Retention periods may differ depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

10. Data Security

We use reasonable technical and organizational measures designed to protect personal information against:

• unauthorized access;
• accidental loss;
• misuse;
• alteration;
• unauthorized disclosure; and
• destruction.

These measures may include access controls, encryption, secure communications, authentication procedures, service-provider controls, and other appropriate safeguards.

Payment-card information is handled through specialized payment providers and secure payment systems rather than being intentionally stored by Finitra.

No method of transmission or electronic storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

11. Your Privacy Rights

Depending on where you live, you may have certain rights relating to your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information;
• object to certain processing;
• request restriction of processing;
• request a portable copy of certain information;
• withdraw consent where processing is based on consent;
• opt out of certain marketing communications; and
• lodge a complaint with an applicable data-protection authority.

Certain rights are subject to exceptions and limitations under applicable law.

To exercise your rights, contact us at:

legal@finitra.co

We may need to verify your identity before processing certain requests.

12. European Economic Area, United Kingdom and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data-protection law may provide additional rights regarding your personal information.

You may have the right to complain to the data-protection authority in the country where you live or work if you believe that your personal information has been processed unlawfully.

Before doing so, you are welcome to contact us at legal@finitra.co, and we will attempt to address your concern.

Nothing in this Privacy Policy limits rights provided by applicable data-protection law.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on the law that applies, these may include rights to:

• know what personal information is collected;
• access personal information;
• correct inaccurate information;
• delete certain information;
• obtain a portable copy of information; or
• opt out of certain uses or disclosures of personal information.

Finitra does not sell personal information for monetary consideration.

Where applicable law characterizes certain advertising or analytics disclosures as a “sale,” “sharing,” or use for targeted advertising, we will provide any opt-out rights required by applicable law.

We will not unlawfully discriminate against you for exercising a privacy right.

14. Third-Party Websites

Our website may contain links to websites operated by Finitra brands, business partners, social-media platforms, or other third parties.

A third-party website may collect and process information under its own privacy policy. Finitra is not responsible for the privacy practices of websites that are not governed by this Privacy Policy.

We encourage you to review the privacy policy of any website you visit.

15. Children's Privacy

Our website and products are not directed to children under the age of 16.

We do not knowingly collect personal information directly from children under 16 without appropriate authorization.

If you believe that a child has provided personal information to us inappropriately, please contact legal@finitra.co.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• our business;
• the services we use;
• our data-processing practices; or
• applicable laws and regulations.

The most recent version will be published on this page, and the “Last updated” date will be revised accordingly.

Where required by law, we will provide additional notice of material changes.

17. Contact Us

For questions about this Privacy Policy, our handling of personal information, or requests concerning your privacy rights, contact:

Finitra LLC
2810 N Church St #187476
Wilmington, Delaware 19802
New Castle County, Delaware
United States

Email: legal@finitra.co
Website: https://www.finitra.co/